About Our Client

One of our clients, “A big company in Yemen”, is seeking to recruit a highly qualified employee. Where that company always relies on the recruitment of those with excellent educational qualifications and reputable people, and also to provide exceptional job opportunities.

Division: Technical

Department: Platform Management Center

Age Limitation: Up to 32 Years Old

Place: Sana’a Governate

End Date: 25 January 2025

Primary Objectives:

• To Monitor all capacity links, power devices and all system in PMC.

• To follow up for the faults cases and raising reports accordingly.

Summary of Main Duties:

• Insure of all alarms systems and devices are working properly in the PMC (duty routine).

• Carry out watch keeping on duties.

• Process all the alarms, and fault reports to perform corrective maintenance actions on the technical systems and services within the given operations rights and authorities.

• Receive and process all the technical complaints (trouble tickets) and requests from the technical systems’ customers and partners within the given operations rights and authorities.

• Performing the performance of all switching KPI’s such as ASR, ACD, NER and so on.

• Carrying out the First Line Maintenance as required.

• Check and acknowledge all the alarms in the technical management system and add the maintenance’s tips per alarm as necessary.

• Escalate the faults, alarms, and the technical complaints or requests, that need 2nd level maintenance actions to the concerned department as mentioned in the company policies and procedures. (SLA)

• start and follow up trouble tickets with the distant parties (National or International) for any technical problem appears in the Switching systems or received from the Switching engineers.

• Report all the events in the Switching systems with the actions taken to restore faults, or any incidents as mentioned in the SLA.

• Preform the routine and preventive maintenance on the technical systems.

• Report the information of the CDR generation process to the concerned departments as mentioned in the company policies and procedures. (TTFILE).

• Maintain the fault register, and handle reports for all the faults, alarms, and trouble tickets in the technical systems.

• Raise the daily outage report of the Switching network resource and capacity (DOR).

• Handover the events and incidents which are still on-going to the next shift engineer.

• Updating PMC references documents.

• Writing /Updating PMC procedures according to the SLA for each department.

• Cooperate with Team leader and PMC manager in case of a new tasks require.

• Searching how to enhance the PMC Work by studding similar cases (NOC systems).

Job Requirements:

• Bachelor’s degree in IT, or Telecom, professional qualification background (preverbally 80% and above).

• very Good in writing and speaking English language.

• Good in communications skills

• Good physical health.

Submission Mechanism:

Those who meet the above requirements must submit their information under Hajar Excel Website or our Recruitment Platform HERP: Click HERE.

Ensure To:

• Add your cover letter.

• Add/update your data correctly in the platform

• Upload your ID Card (Required)*.

• Upload your college transcript and certificates (Required)*.

• All Applications should be in English, other will not be considered*.

• Candidates not applied through HERP will not be considered.

Only shortlisted candidates will be contacted after the application submitting deadline.